Refund Policy

Version 1.0 draft, November 2026. Applies to purchases made through Paddle (outside Brazil).

• 14-day refund on your first purchase. If you are not satisfied, you can request a full refund within 14 days of your first payment.
• Renewals. You can request a refund of a renewal within 14 days of the renewal charge if you have not used the editor since that renewal. Remember that you can cancel at any time to avoid the next renewal.
• Cancellation without refund. If you cancel without requesting a refund, you keep access until the end of the paid period, and no further charges are made.
• Billing errors and service failures. Duplicate charges, charges after a confirmed cancellation, and periods in which the service did not work because of our failure are always refunded or credited, whatever the date.
• How to request a refund. Write to support@occlusalab.com with the email of your account, or use the link in your Paddle receipt. Paddle, our Merchant of Record, processes the refund to the original payment method.
• After a refund, access to the editor ends for the refunded period. Your local files are not deleted.
• Chargebacks are reviewed manually. Please contact us first; we usually solve billing problems faster than a dispute.
• Your legal rights. This policy does not limit any mandatory consumer rights in your country, such as the EU and UK right of withdrawal.